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PRODUCT INFO & POLICIES

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PRODUCT

All glazes are lead free, food safe and dishwasher safe (although hand washing is preferred). We recommend that you not expose handmade pieces to any sudden dramatic shifts in temperature to avoid unnecessary cracking.

 

SALES TAX

New York sales tax is 8.875% and collected on orders shipped to New York State. Sales tax calculates purchase value plus shipping costs.

 

SHIPPING

High Gloss (HG)  ships from Brooklyn, New York. Every order is accompanied by a confirmation email and tracking number provided upon request. At this time we are not accepting international orders, HG only ships domestic (United States).

Ready-to-Ship items are shipped through the US postal service via Priority Mail and safely packaged to avoid any breakage.

Made-to-Order items are produced and shipped within 4-8 weeks.

In the event of a lost, damaged or missing order, please contact us within two days of incident with your issue and order number HERE or at info@highgloss.biz.

 

RETURNS

Items may be returned for exchange or store credit within 7 days from receipt of goods. We do not issue refunds. Shipping cost are non-refundable. Return shipping is the responsibility of the buyer and must be trackable. Please CONTACT US to arrange a return.